Welcome to the ImageTinify support center. We are here to help you get the most out of your on-device image compression experience.
Before contacting us, please check the frequently asked questions below, as they might resolve your issue immediately.
Frequently Asked Questions (FAQ)
Privacy & Security
Q: Are my photos uploaded to a server for processing?
A: No. Absolutely not. ImageTinify is built with a privacy-first approach. All compression and processing happen locally on your device using native iOS frameworks. Your photos never leave your phone.
Q: Does ImageTinify collect any personal data?
A: No. We do not require accounts, and we do not collect any personal identifiable information (PII). Usage statistics (like total space saved) are stored locally on your device. For more details, please review our Privacy Policy.
Using the App
Q: How do I compress photos?
A: It’s simple. Grant the app access to your Photo Library, select the photos you wish to shrink, and tap the compress button. Once finished, the smaller images are saved back to your library.
Q: Where are the compressed photos saved?
A: Compressed photos are saved directly back into your iPhone’s main Photo Library (Recents album).
Q: Why did some photos fail to compress?
A: Compression might fail for a few reasons:
- The original image is already highly compressed (e.g., already optimized via WhatsApp or other apps).
- The image file format is not supported.
- Your device is dangerously low on storage space, preventing temporary processing.
Q: How do I reset the usage statistics shown in the app?
A: Since statistics are stored locally, deleting the app and reinstalling it from the App Store will reset all data and counters.
Contact Us
If you couldn’t find the answer above, or if you want to report a bug or suggest a feature, please reach out to our support team.
Email Support: Please email us at: [email protected]
To help us assist you faster, please include:
- Your device model (e.g., iPhone 15 Pro)
- Your iOS version (e.g., iOS 18.1)
- A description of the issue you are facing.
We aim to respond to all inquiries within 7 business days.